The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. * All original hands that are auto-imported get moved to an archive for performance reasons. Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Attach a copy of the original Hand history for the table with the issue* Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot Attach a screenshot of the table/desktop You can also enable this before you launch HM2 from the Start Menu. Please enable the Settings > Feature Logging > 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue. Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. Then, right click the file and run as administrator. * If you do not see an 'unblock' option you can ignore this step. After downloading, you should right-click the file, go to properties and click unblock.* Please update to the latest beta version.
Both HM2 and HM3 support WPN if you have the latest version of our software's installed to support their major update they released last summer.
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